Refund Policy
Last updated: August 2026. African Beauty, Connected.
1. Overview
Because most products sold on Zairemarket are handcrafted cosmetics with limited shelf life, our refund policy is designed to balance customer protection and the realities of small-batch makers. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.
2. 7-day returns for unused products
You may request a return within 7 days of delivery if the product is unopened, unused and in its original packaging. Depending on the payment method, the refund is issued to the original payment method or as store credit, minus return-shipping costs.
3. Damaged, faulty or incorrect items
If an item arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with a photo. We will arrange a replacement or a full refund including delivery costs, at no charge to you.
4. Cancel an order before dispatch
Orders can be cancelled free of charge while they are still pending payment or before a Vendor has shipped them. Pending (unpaid) orders are automatically cancelled after a set period and reserved stock is returned.
5. Direct-to-vendor returns
When a return is accepted for a Vendor product, we coordinate with the Vendor to authorise it. Refund amounts to your payment provider are processed through the original transaction where possible.
6. Exceptions
For hygiene and safety reasons, we cannot accept returns on products that have been opened or partially used, unless they are faulty or delivered in error.
7. How to request a refund
Email hello@zairemark.com with your order number and a short description. We respond within 2 business days. Approved refunds are usually processed within 5–10 business days of the item being received back.